Successful Citizen of an Organization


A good citizen is vital to the success of any organization. Whenever an organization needs to perform well in its daily operations, care is taken to ensure that the employees are subjected to the necessary skills required to nature them into good citizens. For instance, communication skills, collaboration skills, problem-solving skills, ethics, and organizational citizenship are prerequisite for nurturing a good citizen of an organization. This means that a proper mechanism should be put in place to ensure that each employ is equipped with these skills to realize a good organization citizen.

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This paper seeks to discuss the various ways through which one can apply communication, collaboration, problem-solving skills, ethics and organizational citizenship to become a good citizen of an organization. In doing this, this paper will seek vividly to discuss the various aspects of good organization skills with more emphasize on good citizenship skills.

Communication Skills

Communication skills are vital for the success of any organization. A good citizen in an organization should ensure that communication skills are part of his characters. Moreover, organizations should inculcate the culture of proper communication skills into its employees for success to be realized. This is particularly important in situations where communication is key to the normal operation and coordination of organizations duties. Communication skills are divided into two; the written communication skills and the oral communication skills. All these skills are vital in ensuring that there is proper coordination and delivery of information from one department to another within the prescribed period. Moreover, oral communication skills will help an organization realize good flow of command and instructions among its employees. Written communication skills will help an organization realize timely distribution of information and correspondences through emails, memorandums, memos and notices within and outside the organizations framework.

The importance of communication skills in preparing and individual to become a good citizen of an organization is seen when the citizen acquires proper communications skills that enable him or her to channel views and information using proper channels within the organization. Furthermore, communication skills will help an individual create a good image of the organization through giving out the right information that improves the image of an organization and keeping away from saying or revealing any information that may taint the image of an organization.

Moreover, communication skills help a citizen coordinate and conduct all the functions of an organization without creating any confusion or complication within the organization. Furthermore, communication is the integral part of all operations in an organization. No function or duty will be achieved within an organization without applying proper coordination through a good communication channel. By embracing good communication skills, a citizen will help steer an organization to success thus realizing the mission and vision of the organization. As an organization struggles to achieve this status, the citizen is nurtured into a good organizational citizen.

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Collaboration is the aspect of linking different departments of an organization or different categories of employees to help create a more diverse and strong entity to help achieve a certain goal. Collaboration is usually envisioned in situation where an entity is looking forward to achieving high results that are not possible without external assistance. In addition, collaboration helps an organization increase its competitive and capability in the delivery the services or producing products it is set up to produce. Within an organizational setup, collaboration happens between different departments and different level of employees.

A citizen will thus need to collaborate with colleagues and work mates within an organization to help drive the mission and vision of the organization to success in a collaborative manner. In addition, citizens within an organization will require the assistance and input of colleagues to ensure that all works and duties of the organization are properly coordinated and implemented in accordance with the specifications of the organization. No organization will find it easy to achieve its set mission and vision without involving all its departments to work in conjunction through properly coordinated collaboration of the individual employees. For instance, the marketing personnel will need to collaborate with the production personnel to ensure that whatever is being produced meets the market specification as determined by market research and study. Similarly, the finance department must work in collaboration with a citizen in the planning department to ensure that the planning personnel do not set standards that cannot be financed by the finance department.

A good organizational citizen must focus on creating cohesive and collaborative networks within the organization to achieve success. Moreover, for proper service delivery and coordination of all departmental functions of an organization, a citizen must embrace collaboration within the organization. This will help realize good coordination and service delivery.

Problem Solving Skills

Problems are prone to face any organization during its routine operation and service delivery. An organization will be steadfast in creating a mechanism through which such problems may be solved to bring the operation and service delivery back to normalcy. This is only possible through equipping citizens within an organization with proper problem-solving skills that are geared towards creating solutions to any problem that may arise in the course of providing services and other routine operations.,

In case of a problem between departments arising due to protocols or other logistics, proper problem-solving skills will be necessary for arriving at conclusive solutions to prevent future occurrence of such problems again. The same is the case with problems between employees and their colleagues or employees and their seniors. Problem-solving skills will be the best tool to help create a good understanding and rapture among citizens of an organization after a disagreement has risen.

Just as the other skills discussed earlier, problem-solving skills is an obligatory requirement for any citizen who intends to keep the image of an organization and come out as a good organizational citizen. Thus, it is a mandatory requirement for nurturing employees into good organizational citizens with the aim of achieving timely solutions in any urgent problem that may derail the ordinary operation of the organization. With good problem solving skills, an organization will be able to conduct its business without any obstacle along its way since any incoming [problem will be met with timely and conclusive decision.


Ethics refers to the right or wrong actions that are encouraged or discouraged by an organization policy. Ethics is closely related to morals that define the dignity and good conduct of a citizen. Moreover, each organization has its own set ethical practices that are aimed at improving its image to the public and at the same time making the organization stand out as the preferred organization in the entire market.

Citizens should embrace ethical standards as set out in the ethical practices policy of every organization. This will help the citizen’s work hand in hand with the organization to realize proper coordination and delivery of services to the public. In addition, ethical practices with put the organization in the right direction and creates a good relationship between the organization, the public and other stakeholders

Furthermore, ethical practices are critical in ensuring that an organization avoids any conflict or misunderstanding with any employee or stakeholder. With proper observance of ethical standards by a citizen, an organization will be in a position to avoid conflicts while at the same time delivering quality goods and services to the general public. Ethical standard and practices are equally significant in creating a good organizational citizen given the fact that an organization will be struggling to keep its image aligned to its ethical practices and policies. This can only be achieved through a struck ethical observance by its citizens on routinely basis.

Organizational Citizenship

Organizational citizenship refers to the alignment of employees to the practices and principles of an organization. An organizational citizen is one who observes the principles and practices of an organization and does not go against the policies set out by the organization. In order to achieve its mission, an organization must ensure that the conduct of its employees matches whatever should be practiced by an organizational citizen.

Any citizen who intends to come out as a good organizational citizen must therefore embrace the practice of policies and practices set out in the organizational citizenship chatter of that particular organization. This will help create a good relationship between a citizen and the management of the organization thus realizing a well-coordinated and managed organization. Moreover, embracing an organizational citizenship will help inculcate a culture of global citizenship in employees thus realizing an all-round good citizen of the organization.


A good citizen must be in a position to improve the image of an organization. In order to create good organizational citizens, the above discussed skills must be emphasized and inculcated in all employees and citizens within organizations. Therefore, for proper coordination and operation of an organization, the citizens must be in possession of communication, collaboration, problem-solving skills, ethics and organizational citizenship to realize a good citizen. This can be seen from the general output and productivity of the citizens at the end of the implementation process.

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